Accepting & Declining Requests
How to respond professionally and protect your time.
Accepting Best Practices
Respond Within 1-2 Hours
Fast response converts browsers into booked guests. Slow response = lost booking.
Personalize Your Message
"Hey Sarah, yes your 3pm slot is available!" > "Accepted."
Confirm Details
Restate date, time, equipment included. Avoid confusion.
Send Access Instructions
Lock code, gate location, parking. Make it effortless.
When to Decline (Gracefully)
Already Booked
"Sorry, that time just got booked. I have [alternative time] available?"
Personal Use
"I am using the cage then, but I have [alternative] open."
Red Flags
"I am not able to accommodate this request." (Do not need to explain.)
Equipment Not Available
"The pitching machine is being serviced. Available again [date]."
Red Flags to Watch For
New Account, No Reviews, Requesting Off-Hours
Action: Ask clarifying questions first. Trust your gut.
Asking to Pay Outside Platform
Action: Never. Report immediately. You lose all protection.
Vague or Suspicious Requests
Action: Decline. Your cage, your rules. Don't feel obligated.
Guest Wants "Tour" Before Booking
Action: Photos/video walkthrough instead. Don't give free access.
Response Templates
Accept (Standard)
"Hi [Name]! Your [time] booking is confirmed. Lock code: 1234. Gate is on the left side of house. Free parking in driveway. See you then!"
Accept (Add Value)
"Confirmed! FYI: I just added 50 new baseballs and tuned the pitching machine. You're in for a great session. Let me know if questions!"
Decline (Offer Alternative)
"That slot just booked, but I have [alternative time] available. Would that work?"
Decline (Politely)
"Thanks for your interest! Unfortunately I can't accommodate this request. Best of luck finding a cage!"